Privacy Policy

1. Who We Are

Grow Our Reviews is operated by Welto Digital ("we," "us," or "our"). We provide automated review request services to help businesses collect more Google reviews from their customers.

2. Information We Collect

Account Information (You provide directly):

• Your email address and password
• Business name and Google Reviews URL
• Billing information for subscription payments

Customer Data (You provide on behalf of your customers):

• Customer names and phone numbers for SMS delivery
• Review responses and ratings submitted by customers
• Feedback messages from customers who provide private feedback

Automatically Collected:

• Usage data (features used, pages visited, time spent)
• Device information (browser type, IP address, operating system)
• SMS delivery status and click tracking for review requests

3. How We Use Your Information

• Service Delivery: Send SMS review requests, process customer responses, display analytics
• Account Management: Create and manage your account, process payments, provide customer support
• Service Improvement: Analyze usage patterns to improve our service features
• Communication: Send service updates, billing notifications, and customer support
• Legal Compliance: Comply with applicable laws and protect our rights

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information in these limited circumstances:

• Service Providers: Twilio (SMS delivery), Stripe (payment processing), Supabase (data storage), Resend (email delivery)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfer: In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Data Processing Role

For customer data you provide (names, phone numbers, reviews), we act as a data processor on your behalf. You remain the data controller and are responsible for:

• Obtaining proper consent from your customers before using our service
• Ensuring your customers understand their data will be used for review requests
• Handling any data subject requests from your customers
• Complying with applicable data protection laws in your jurisdiction

6. Your Rights (GDPR Compliance)

If you are located in the European Economic Area, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at hello@growourreviews.com

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no internet transmission is 100% secure.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, fraud prevention, or legitimate business purposes for up to 7 years.

9. International Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service.