Review Software for Locksmiths
Software designed for a locksmith business, not a generic SaaS dashboard. SMS-first, low admin, and a phone-friendly interface for when you're between emergency lockouts.
14-day free trial · No setup fees · Cancel anytime
What the Software Does for Locksmiths
Six features, all built around the same job: turn a finished call-out into a posted review with the least possible work from you. Nothing fluffy. Nothing you'd never use.
SMS review requests
Sent the moment you finish a call-out. SMS gets a 90%+ open rate within minutes.
Sentiment gate
Unhappy customers give private feedback. Only happy ones go to Google.
Automatic follow-up nudge
If a customer doesn't respond to the first request, one polite reminder goes out a few days later. Then it stops — no nagging.
Private feedback inbox
Every low rating that didn't go to Google lands in your dashboard with its comment, so you can call the customer back and fix the issue.
Conversion stats
See how many requests you've sent, how many customers clicked through, and how many actually posted a review.
Bulk import past customers
Upload a CSV of recent customers and send a one-off request to all of them — a fast way to bank a wave of reviews.
What Software Like This Solves for Locksmiths
Generic CRMs treat a locksmith business like a tech startup. Bespoke booking software costs hundreds a month and barely touches reviews. Below are the four specific problems this software was built to fix.
Emergency call-outs happen at unsocial hours — reviewing is the last thing on the customer's mind
Locksmith scams are rife — legitimate locksmiths suffer from the industry's bad reputation
Customers search in a panic and pick the first result that looks trustworthy
You need to appear trustworthy instantly — there's no time for research
Top-ranking locksmiths typically have 40-100 Google reviews.
Why Locksmiths Need Review Software in the First Place
Locksmith searches are some of the most urgent on Google. A customer locked out at midnight will call the first locksmith they trust. Your reviews are the split-second trust signal that gets you the call over a competitor or a scam operation. Software solves the asking problem at scale — you can't do this by hand and run a business at the same time.
"locksmith near me"
Google shows the top three results for this search based heavily on review count, rating, and recency. Most clicks go to those three.
Trust signal
For a locksmith business, reviews are the first social proof potential customers see — long before they ever talk to you.
Permanent asset
Unlike Checkatrade, Google reviews are free, owned by you, and don't disappear when you stop paying.
Designed Around the Reality of Locksmith Work
From the busy week of a locksmith juggling a emergency lockout and a lock replacement on the same day, to the slow weeks — the software pulls its weight in both.
emergency lockout
A customer who's just had a emergency lockout from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
lock replacement
A customer who's just had a lock replacement from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
security upgrade
A customer who's just had a security upgrade from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
key cutting
A customer who's just had a key cutting from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
Locksmiths Pricing — Simple and Flat
14-day free trial on the plan you choose. Card required. Cancel from the dashboard anytime.
Lite
Enough credits for around 30 call-outs a month.
- Up to 30 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Starter
Enough credits for around 150 call-outs a month.
- Up to 150 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Growth
Enough credits for around 300 call-outs a month.
- Up to 300 message credits per month
- Everything in Starter
- Priority support
Questions About the Software
What features does the software include for locksmiths?+
SMS review requests, an automatic follow-up nudge, sentiment-gated routing (so unhappy customers go to private feedback, not Google), a private feedback inbox, a stats dashboard showing requests sent and conversions, your existing Google reviews displayed in-app, and CSV bulk import. Nothing bolted on you'd never use.
Does it work on my phone?+
Yes — that's the point. The whole interface is built to be used between call-outs on a phone. Add a customer in under 15 seconds.
What's the difference between this and free Google review request links?+
A static link doesn't get sent, doesn't filter unhappy customers out, and doesn't tell you who hasn't reviewed yet. The software does all three.
Can I cancel anytime?+
Yes. Monthly rolling — cancel from the dashboard with one click. No retention calls, no contracts to wriggle out of.
Software that earns its keep — for locksmiths.
No setup fees, no annual contracts, no per-seat pricing. Just the features that move your review count up and your admin down.
Try the Software14-day free trial · No setup fees · Cancel anytime
Other Trades we work with
The same approach works for adjacent trades — same automation, different defaults.
More for locksmiths
Same topic, different angles — useful if you're researching how reviews fit into your wider locksmith business.
Further reading
Articles from the blog that go deeper into the topics on this page.