Review Software for Spas
Software designed for a spa, not a generic SaaS dashboard. SMS-first, low admin, and a phone-friendly interface for when you're between spa days.
14-day free trial · No setup fees · Cancel anytime
What the Software Does for Spas
Six features, all built around the same job: turn a finished treatment into a posted review with the least possible work from you. Nothing fluffy. Nothing you'd never use.
SMS review requests
Sent the moment you finish a treatment. SMS gets a 90%+ open rate within minutes.
Sentiment gate
Unhappy guests give private feedback. Only happy ones go to Google.
Automatic follow-up nudge
If a guest doesn't respond to the first request, one polite reminder goes out a few days later. Then it stops — no nagging.
Private feedback inbox
Every low rating that didn't go to Google lands in your dashboard with its comment, so you can call the guest back and fix the issue.
Conversion stats
See how many requests you've sent, how many guests clicked through, and how many actually posted a review.
Bulk import past guests
Upload a CSV of recent guests and send a one-off request to all of them — a fast way to bank a wave of reviews.
What Software Like This Solves for Spas
Generic CRMs treat a spa like a tech startup. Bespoke booking software costs hundreds a month and barely touches reviews. Below are the four specific problems this software was built to fix.
Spa visits are occasional — customers need prompting to review
You compete with hotel spas and day spa chains
The experience is the product — one bad moment ruins it
Gift vouchers mean the reviewer isn't always the buyer
Top-ranking spas typically have 50-200 Google reviews.
Why Spas Need Review Software in the First Place
Spa visits are about experience and relaxation. Reviews about ambiance, therapist skill, cleanliness, and value for money help potential guests choose your spa for their next treat or gift. Software solves the asking problem at scale — you can't do this by hand and run a business at the same time.
"spa near me"
Google shows the top three results for this search based heavily on review count, rating, and recency. Most clicks go to those three.
Trust signal
For a spa, reviews are the first social proof potential guests see — long before they ever talk to you.
Permanent asset
Unlike Treatwell, Google reviews are free, owned by you, and don't disappear when you stop paying.
Designed Around the Reality of Spa Work
From the busy week of a spa juggling a spa day and a massage on the same day, to the slow weeks — the software pulls its weight in both.
spa day
A guest who's just had a spa day from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
massage
A guest who's just had a massage from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
couples treatment
A guest who's just had a couples treatment from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
facial
A guest who's just had a facial from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
Spas Pricing — Simple and Flat
14-day free trial on the plan you choose. Card required. Cancel from the dashboard anytime.
Lite
Enough credits for around 30 treatments a month.
- Up to 30 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Starter
Enough credits for around 150 treatments a month.
- Up to 150 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Growth
Enough credits for around 300 treatments a month.
- Up to 300 message credits per month
- Everything in Starter
- Priority support
Questions About the Software
What features does the software include for spas?+
SMS review requests, an automatic follow-up nudge, sentiment-gated routing (so unhappy guests go to private feedback, not Google), a private feedback inbox, a stats dashboard showing requests sent and conversions, your existing Google reviews displayed in-app, and CSV bulk import. Nothing bolted on you'd never use.
Does it work on my phone?+
Yes — that's the point. The whole interface is built to be used between treatments on a phone. Add a guest in under 15 seconds.
What's the difference between this and free Google review request links?+
A static link doesn't get sent, doesn't filter unhappy guests out, and doesn't tell you who hasn't reviewed yet. The software does all three.
Can I cancel anytime?+
Yes. Monthly rolling — cancel from the dashboard with one click. No retention calls, no contracts to wriggle out of.
Software that earns its keep — for spas.
No setup fees, no annual contracts, no per-seat pricing. Just the features that move your review count up and your admin down.
Try the Software14-day free trial · No setup fees · Cancel anytime
Other Beauty we work with
The same approach works for adjacent beauty — same automation, different defaults.
More for spas
Same topic, different angles — useful if you're researching how reviews fit into your wider spa business.
Further reading
Articles from the blog that go deeper into the topics on this page.