Review Software for Takeaways
Software designed for a takeaway, not a generic SaaS dashboard. SMS-first, low admin, and a phone-friendly interface for when you're between delivery services.
14-day free trial · No setup fees · Cancel anytime
What the Software Does for Takeaways
Six features, all built around the same job: turn a finished order into a posted review with the least possible work from you. Nothing fluffy. Nothing you'd never use.
SMS review requests
Sent the moment you finish a order. SMS gets a 90%+ open rate within minutes.
Sentiment gate
Unhappy customers give private feedback. Only happy ones go to Google.
Automatic follow-up nudge
If a customer doesn't respond to the first request, one polite reminder goes out a few days later. Then it stops — no nagging.
Private feedback inbox
Every low rating that didn't go to Google lands in your dashboard with its comment, so you can call the customer back and fix the issue.
Conversion stats
See how many requests you've sent, how many customers clicked through, and how many actually posted a review.
Bulk import past customers
Upload a CSV of recent customers and send a one-off request to all of them — a fast way to bank a wave of reviews.
What Software Like This Solves for Takeaways
Generic CRMs treat a takeaway like a tech startup. Bespoke booking software costs hundreds a month and barely touches reviews. Below are the four specific problems this software was built to fix.
Deliveroo, Just Eat, and Uber Eats take 30%+ commission
Platform reviews don't help your Google ranking
Customers order through apps, not Google — but Google drives new discovery
Competition is intense in every neighbourhood
Top-ranking takeaways typically have 50-200 Google reviews.
Why Takeaways Need Review Software in the First Place
Delivery platforms take a huge commission. Google reviews drive direct orders that keep 100% of the revenue. A strong Google presence with positive reviews reduces your dependency on expensive delivery platforms. Software solves the asking problem at scale — you can't do this by hand and run a business at the same time.
"takeaway near me"
Google shows the top three results for this search based heavily on review count, rating, and recency. Most clicks go to those three.
Trust signal
For a takeaway, reviews are the first social proof potential customers see — long before they ever talk to you.
Permanent asset
Unlike Just Eat, Google reviews are free, owned by you, and don't disappear when you stop paying.
Designed Around the Reality of Takeaway Work
From the busy week of a takeaway juggling a delivery service and a collection orders on the same day, to the slow weeks — the software pulls its weight in both.
delivery service
A customer who's just had a delivery service from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
collection orders
A customer who's just had a collection orders from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
catering orders
A customer who's just had a catering orders from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
meal deals
A customer who's just had a meal deals from you is the easiest review you'll ever ask for — when the moment is right. The system catches that moment.
Takeaways Pricing — Simple and Flat
14-day free trial on the plan you choose. Card required. Cancel from the dashboard anytime.
Lite
Enough credits for around 30 orders a month.
- Up to 30 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Starter
Enough credits for around 150 orders a month.
- Up to 150 message credits per month
- SMS review requests
- Automatic follow-up nudges (can enable/disable)
- Sentiment gate (review filtering)
- Analytics dashboard
- Email support
Growth
Enough credits for around 300 orders a month.
- Up to 300 message credits per month
- Everything in Starter
- Priority support
Questions About the Software
What features does the software include for takeaways?+
SMS review requests, an automatic follow-up nudge, sentiment-gated routing (so unhappy customers go to private feedback, not Google), a private feedback inbox, a stats dashboard showing requests sent and conversions, your existing Google reviews displayed in-app, and CSV bulk import. Nothing bolted on you'd never use.
Does it work on my phone?+
Yes — that's the point. The whole interface is built to be used between orders on a phone. Add a customer in under 15 seconds.
What's the difference between this and free Google review request links?+
A static link doesn't get sent, doesn't filter unhappy customers out, and doesn't tell you who hasn't reviewed yet. The software does all three.
Can I cancel anytime?+
Yes. Monthly rolling — cancel from the dashboard with one click. No retention calls, no contracts to wriggle out of.
Software that earns its keep — for takeaways.
No setup fees, no annual contracts, no per-seat pricing. Just the features that move your review count up and your admin down.
Try the Software14-day free trial · No setup fees · Cancel anytime
Other Hospitality we work with
The same approach works for adjacent hospitality — same automation, different defaults.
More for takeaways
Same topic, different angles — useful if you're researching how reviews fit into your wider takeaway business.
Further reading
Articles from the blog that go deeper into the topics on this page.